Welcome to Cognitron Robotics Inc!
The following Terms and Conditions govern your use of our website and the purchase/lease of AI Robots in Canada. By accessing our website and making a purchase, you agree to comply with these Terms and Conditions.
1. Product Information: Cognitron Robotics Inc aims to provide accurate and up-to-date information about our AI Robots, including descriptions, and availability. However, we reserve the right to modify product details without prior notice.
2. Ordering and Payment: By placing an order through our website or sales consultant, you agree to provide accurate and complete information. Payment for products purchased or leased is processed securely through our or the leasing company designated payment gateway. Orders are subject to acceptance and may be canceled or modified at our discretion.
3. Shipping and Returns: We strive to fulfill orders promptly and ship products to Canadian addresses. Shipping times and costs vary based on location. In the event of a return or exchange, please refer to our Returns Policy for detailed instructions.
4. Intellectual Property: All content on the Cognitron Robotics Inc website, including logos, designs, and product information, is protected by intellectual property laws. You may not use, reproduce, or distribute our content without prior authorization.
5. Privacy Policy: Your privacy is important to us. By using our website, you consent to the collection and use of your personal information in accordance with our Privacy Policy.
6. Limitation of Liability: Cognitron Robotics Inc is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our liability is limited to the purchase price of the products. It is strongly advised to have a comprehensive insurance for all liabilities.
7. Governing Law: These Terms and Conditions are governed by the laws of Canada. Any disputes arising from these Terms and Conditions shall be resolved through arbitration or the courts of Calgary, Alberta, Canada.
8. Amendments: Cognitron Robotics Inc reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting on our website. It is your responsibility to review the Terms and Conditions periodically.
9. Cancellation Policy:
At Cognitron Robotics Inc, we understand that circumstances may arise where you need to cancel an order for AI Robots purchased through our website. To provide clarity and transparency, we have established the following cancellation policy:
9.1. Order Cancellation: You may cancel your order for AI Robots by contacting our customer service team at support@cbots.ca within 24 hours of placing the order. Please provide your order details and reason for cancellation.
9.2. Cancellation Fees: Orders canceled within the 24-hour window mentioned above will not incur any cancellation fees. However, orders canceled after this period may be subject to restocking fees or charges associated with order processing.
9.3. Refund Process: Upon canceling your order within the allowable time frame, we will process a refund to the original payment method used for the purchase. Please allow a reasonable time for the refund to reflect in your account.
9.4. Custom Orders: Please note that custom or personalized AI Robots may be subject to different cancellation policies based on the stage of production. Our team will provide specific information regarding custom order cancellations upon inquiry.
9.5. Order Modifications: If you wish to modify your order instead of canceling it entirely, please reach out to our customer service team as soon as possible. We will do our best to accommodate your request based on the order status.
9.6. Notification: It is essential to notify us promptly if you need to cancel your order to avoid any delays in processing or potential charges. Communication regarding cancellations should be made through our official contact channels.
We strive to make the cancellation process as straightforward and hassle-free as possible for our customers. If you have any questions or concerns regarding our cancellation policy, please reach out to our customer service team for assistance.
10. Copyright Policy:
Cognitron Robotics Inc is dedicated to respecting intellectual property rights and complying with copyright laws. Our Copyright Policy ensures that the content on our website, which markets and sells AI Robots in Canada, is protected and used appropriately. The following guidelines outline our approach to copyright issues:
10.1. Ownership of Content: All content published on the Cognitron Robotics Inc website, including but not limited to text, images, videos, graphics, logos, and design elements, is the property of Cognitron Robotics Inc or our content providers or the manufacturers of respective products, and is protected by copyright laws.
10.2. Permission for Use: Visitors to our website are granted limited permission to view, copy, and print the content for personal, non-commercial use only. Any other use, including but not limited to reproduction, distribution, modification, or public display, requires explicit permission from Cognitron Robotics Inc.
10.3. Copyright Infringement: Cognitron Robotics Inc respects the intellectual property rights of others and expects our website users to do the same. If you believe that your copyrighted work has been used on our website in a way that constitutes copyright infringement, please contact us immediately with the following information:
Identification of the copyrighted work.
Description of the infringing material and its location on our website.
Your contact information.
A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner.
A statement by you, under penalty of perjury, that the information provided is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
10.4. Reporting Copyright Infringement: To report copyright infringement or seek permission for the use of our copyrighted material, please contact us at support@cbots.ca. We will promptly investigate any reported infringement and take appropriate actions.
10.5. Updates: We may update our Copyright Policy as needed to ensure compliance with copyright laws and best practices. Any updates will be posted on our website, and we recommend reviewing this policy periodically for changes.
By using the Cognitron Robotics Inc website, you agree to abide by this Copyright Policy and respect intellectual property rights.
11. Service & Technical Support Policy:
Cognitron Robotics Inc is committed to providing exceptional technical support to our customers who purchase AI Robots through our website in Canada. Our Service Technical Support Policy outlines the standard of service you can expect when seeking assistance with your product:
11.1. Support Channels: We offer multiple support channels to assist you with technical inquiries or issues related to your AI Robot purchase. You can reach out to our technical support team via email, phone, or through our online support portal.
11.2. Support Hours: Our technical support team is available during regular business hours, Monday to Friday, to address your technical inquiries and provide assistance. For urgent matters outside of business hours, we provide emergency contact information for immediate support.
11.3. Technical Assistance: Our support team is trained to address a wide range of technical issues related to your AI Robot, including setup, configuration, troubleshooting, and software updates. We strive to provide timely and accurate solutions to ensure the optimal performance of your product.
11.4. Warranty Support: If your AI Robot is covered under warranty, our technical support team will assist you with warranty claims, repairs, or replacements as per the terms and conditions outlined in the product warranty documentation.
11.5. Remote Support: In many cases, our technical support team can provide remote assistance using secure and efficient remote access tools to diagnose and resolve technical issues with your AI Robot without the need for in-person support.
11.6. Parts and Repair Services: In the event that your AI Robot requires parts replacement or repair services, we will facilitate the process efficiently to minimize downtime and ensure the continued functionality of your product.
11.7. Customer Feedback: We value feedback from our customers regarding their technical support experience. Your feedback helps us improve our services and ensure that we meet your expectations for technical assistance.
11.8. Updates and Notifications: We may provide updates and notifications regarding product recalls, software updates, or important technical information through our website, email newsletters, or other communication channels.
If you have any technical support inquiries or require assistance with your AI Robot purchased from Cognitron Robotics Inc, please contact our technical support team at support@cbots.ca or call our support line at +1 403 321 9824. We are dedicated to providing you with reliable and efficient technical support to maximize your satisfaction with our products.
12. Warranty Policy:
Cognitron Robotics Inc is pleased to offer a warranty to customers who purchase AI Robots through our sales channels in Canada. Our Warranty Policy is designed to provide you with peace of mind and ensure that your product is protected against defects in materials and workmanship. The following outlines our standard warranty terms and conditions:
12.1. Warranty Coverage:
Cognitron Robotics Inc warrants that our AI Robots are free from defects in materials and workmanship under normal use for a period of )NE YEAR from the date of purchase.
The warranty covers the repair or replacement of any defective parts or components of the AI Robot at no additional cost to the customer.
12.2. Exclusions:
This warranty does not cover damage caused by misuse, neglect, unauthorized modifications, accidents, or improper handling of the AI Robot.
Normal wear and tear, cosmetic damage, and consumable parts are not covered under this warranty.
Any unauthorized repairs or alterations to the product will void the warranty.
12.3. Warranty Claim Process:
To claim warranty service, customers must provide proof of purchase, such as a sales receipt or order confirmation.
Customers should contact our customer service team at support@cbots.ca to initiate a warranty claim.
Our customer service team will assess the issue and provide instructions on how to proceed with the warranty service, including options for repair or replacement.
12.4. Repair and Replacement: If a defect covered under warranty is confirmed, Cognitron Robotics Inc will repair or replace the AI Robot, or the defective parts, at our discretion.
The repaired or replaced product will be covered under the remaining duration of the original warranty period.
12.5. Limitation of Liability:
Cognitron Robotics Inc’s liability under this warranty is limited to the repair or replacement of the defective product as specified in this policy.
In no event shall Cognitron Robotics Inc be liable for any incidental, consequential, or indirect damages arising from the use or inability to use the AI Robot.
12.6. Warranty Extension:
Customers may have the option to purchase extended warranty coverage for their AI Robot to extend the warranty period beyond the standard coverage. Please contact our customer service team for more information on extended warranty options.
For any questions or concerns regarding our Warranty Policy or to initiate a warranty claim, please contact our customer service team at support@cbots.ca. We are committed to providing reliable warranty support to ensure your satisfaction with our products.
By using the Cognitron Robotics Inc website and purchasing / leasing AI Robots, you acknowledge and agree to these Terms and Conditions. If you have any questions or concerns, please contact us at info@cbots.ca . Thank you for choosing Cognitron Robotics Inc for your robotics needs.